Welcome to Carpet Kart. By accessing, browsing, or using our website, products, or services, you agree to comply with and be bound by these Terms and Conditions. We encourage you to read them carefully before placing an order or using our website. If you do not agree with any part of these Terms and Conditions, please refrain from using our website or services.

1. Introduction

These Terms and Conditions govern your access to and use of the Carpet Kart website, including the purchase of our products and use of our services. By accessing or using our website, you confirm that you have read, understood, and agreed to these terms.

2. Products and Services

Carpet Kart offers a range of handmade rugs, customized carpets, and other flooring solutions. As many of our products are handcrafted or made to order, slight variations in colour, texture, pattern, size, or finish may occur and are considered part of the unique nature of handmade products.

  • Processing Time: Orders are generally processed within 1–2 business days. Products that are custom-made or handmade may require additional production time.
  • Domestic Shipping: We use reliable shipping partners and courier services for deliveries within India. Estimated delivery times may vary depending on the destination and service availability.
  • International Shipping: Carpet Kart ships internationally using trusted courier services. Delivery timelines may vary depending on the destination, customs procedures, and other factors beyond our control.

3. Payment Terms

We may accept the following payment methods, subject to availability at checkout:

  • Credit and Debit Cards
  • UPI and other online payment options
  • Cash on Delivery (COD) for eligible orders

Unless otherwise specified, payment must be completed in full at the time of purchase. For eligible COD orders, payment shall be collected according to the applicable order terms. Payment transactions are processed through secure third-party payment gateways, and Carpet Kart does not store your complete payment card information.

4. Order Cancellations

You may request to cancel an order before it enters the production or dispatch stage. Once production has begun, particularly for customized or made-to-order products, cancellations may not be accepted.

To request an order cancellation, please contact Carpet Kart as soon as possible. Cancellation approval will depend on the current status of your order.

5. Return, Exchange, and Refund Policy

Due to the handmade, customized, and made-to-order nature of many Carpet Kart products, the following conditions apply:

  • Final Sale: Returns or exchanges may not be accepted unless the product has a verified manufacturing defect or the item received is materially different from the confirmed order.
  • Defective Products: If you believe your product has a manufacturing defect, please notify us within 24 hours of delivery and provide relevant photographs or other details for review.
  • Exchanges: Exchange requests are subject to product eligibility and approval by Carpet Kart. Customers may be responsible for applicable shipping or logistics costs unless otherwise agreed.
  • Refunds: Where a refund or replacement is approved, it will be processed in accordance with the applicable return and inspection procedure. Any eligible reimbursement of logistics costs will be handled according to the approved claim.

6. Shipping and Delivery

  • Shipping Charges: Shipping charges, including free-shipping offers where applicable, will be displayed at checkout. International shipping costs may vary according to the destination, product size, weight, and applicable service.
  • Tracking: Tracking information will be provided, where available, once your order has been dispatched. You may also be able to check the status of your order through the tracking facilities provided by Carpet Kart or the relevant courier partner.
  • Delays: While we make every effort to deliver orders within the estimated timeframe, Carpet Kart is not responsible for delays caused by customs clearance, courier disruptions, weather conditions, government actions, or other circumstances beyond our reasonable control.

7. Installation Services

Where available, Carpet Kart may provide carpet installation services upon request. Such services are subject to availability and may involve additional charges depending on the location, product, and scope of the installation project.

8. User Conduct

When using the Carpet Kart website, you agree not to:

  • Violate any applicable laws, regulations, or these Terms and Conditions.
  • Interfere with, disrupt, damage, or compromise the security or functionality of our website.
  • Use the website for fraudulent, unlawful, or unauthorized purposes.
  • Impersonate another person or misrepresent your identity or affiliation.
  • Attempt to gain unauthorized access to any part of our website, systems, or services.

9. Intellectual Property

All content available on the Carpet Kart website, including but not limited to text, product descriptions, photographs, graphics, logos, designs, artwork, trademarks, and other materials, is owned by or licensed to Carpet Kart and is protected by applicable intellectual property laws.

No content from our website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from Carpet Kart.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Carpet Kart shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of our website, products, or services.

While we strive to ensure that the information provided on our website is accurate and up to date, we do not guarantee that all information will always be complete, error-free, or uninterrupted.

11. Changes to These Terms

Carpet Kart reserves the right to revise, update, or modify these Terms and Conditions at any time without prior notice. Any changes will become effective when the revised Terms and Conditions are published on this page.

Your continued use of the website after any updates constitutes your acceptance of the revised Terms and Conditions.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms and Conditions, your use of the Carpet Kart website, or the purchase of our products or services shall be subject to the applicable jurisdiction of the competent courts in India.

13. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact Carpet Kart through the contact details provided on our website.

Carpet Kart
Email: info@carpetkart.in

Phone: +9182 99358142

Address: Daropur , Bhadohi, Sant Ravidas Nagar, 221401, UP, INDIA

We will make reasonable efforts to respond to your enquiry as soon as possible.